Last Updated: September 1, 2026

DIYSourceHub respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information.

Information We Collect

When you browse our website, submit an order, contact us, or communicate with us, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing information
  • Products, styles, and quantities you select
  • Order and inquiry information
  • Messages or information you send to us
  • Technical information such as IP address, browser type, device type, and website activity

We only collect information that is reasonably necessary to operate our website, communicate with customers, process orders, and provide our services.

How We Use Your Information

We may use your information to:

  • Review and confirm orders
  • Check product availability
  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide order and shipping updates
  • Respond to questions and customer service requests
  • Handle refunds, replacements, or order issues
  • Provide product sourcing or customization services
  • Improve our website, products, and customer experience
  • Prevent fraud, abuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

Order and Payment Information

When payment is required, payment processing may be handled through third-party payment service providers.

We do not intentionally store your complete credit or debit card information on our website when payment information is processed directly by a third-party payment provider.

Payment providers may collect and process your information according to their own privacy policies and terms.

Shipping and Service Providers

We may share information necessary to fulfill your order with service providers involved in operating our business, including suppliers, shipping carriers, logistics providers, website service providers, and payment providers.

For example, your name, shipping address, phone number, and other necessary delivery information may be provided to shipping or logistics companies to deliver your order.

We only share information reasonably necessary to provide the applicable service.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate website features, remember preferences, understand website usage, maintain shopping cart functionality, improve performance, and provide a better browsing experience.

Some cookies may also be placed by third-party services used on our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

Communications

If you contact us through email, WhatsApp, Instagram, or another communication method, we may retain your messages and contact information as necessary to respond to your inquiry, provide customer service, and manage your order or business relationship.

We will not sell your personal information to third parties.

Data Retention

We may retain order records, communications, and other necessary information for as long as reasonably required to provide our services, maintain business and accounting records, resolve disputes, prevent fraud, and comply with legal obligations.

Information that is no longer reasonably required may be deleted or anonymized where appropriate.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also have the right to object to or restrict certain uses of your information where applicable.

To make a privacy-related request, please contact us using the contact information available on our website.

We may need to verify your identity before completing certain requests.

Third-Party Links

Our website may contain links to third-party websites or services, including payment, social media, shipping, or communication services.

DIYSourceHub is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for business customers and general adult users and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us at:

Email: service@diysourcehub.com

We will review and respond to privacy-related requests as appropriate.