At DIYSourceHub, we are committed to providing reliable products and service to our wholesale customers. Because many of our products are sourced, prepared, or customized based on each order, please review the following policy carefully before placing your order.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
Orders that have already been purchased from suppliers, customized, processed, packed, or shipped may not be eligible for cancellation or modification.
Out-of-Stock Items
Product availability may change due to supplier inventory.
After your order is submitted, we will review the availability of all selected items. If any item is unavailable, we will contact you as soon as possible.
You may choose an available replacement, adjust your order, or receive a refund for the unavailable item.
Damaged, Incorrect, or Defective Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your package.
Please provide:
- Your order information
- Clear photos or videos of the affected item
- A brief description of the problem
After reviewing the issue, we will work with you on an appropriate solution. Depending on the situation, this may include a replacement, store credit, partial refund, or refund.
Custom Products
Custom and personalized products are made specifically for each customer.
Once the design, size, color, quantity, or other specifications have been approved and production has started, custom products cannot be canceled, returned, or refunded due to a change of mind.
If there is a confirmed manufacturing defect or the finished product does not match the approved specifications, please contact us with photos or videos and we will review the issue.
Change-of-Mind Returns
We do not accept returns or refunds for change of mind.
This includes situations such as ordering the wrong style, quantity, size, or color, or deciding that you no longer want the product after the order has been processed.
As a wholesale sourcing business, many products are sourced or prepared specifically for each order.
Please carefully review all product styles, quantities, sizes, colors, and other details before submitting your order.
Shipping Costs
Original shipping charges are generally non-refundable once an order has been shipped.
If a refund or replacement is approved because of an error on our side, we will determine the appropriate solution based on the circumstances.
Please do not return any products without contacting us first.
Refund Processing
If a refund is approved, it will be issued to the applicable payment method or through another solution agreed upon with you.
The time required for the refund to appear may vary depending on your bank or payment provider.
Contact Us
If you experience any problem with your order, please contact us as soon as possible.
We will review the situation and work with you to find an appropriate solution.